*When using black iron products, we recommend using them under the eaves.
Free tracked shipping to most countries via FedEx from Tokyo, Japan.
Estimated delivery times by region are as follows after dispatch.
・United States & Canada: 3–4 business days
・Europe:United Kingdom, Germany, France, Italy: 4–5 business days
・Other European countries: 5–10 business days
・Australia & New Zealand: 6–9 business days
・Asia: 3–6 business days
・South America: 6–9 business days
・Africa & the Middle East: 6–10 business days
・Other regions: 7–10 business days
For orders outside Japan, customs duties and taxes may apply.
We do not accept returns on custom-made items, as each piece is crafted specifically for individual orders.
However, if an item arrives damaged, contains a mistake, or is missing any parts, we’ll make it right — either with a full refund or a free replacement.
Just send us a photo of the issue. There’s no need to return the item or pay any additional fees.
Contact us within 30 days of delivery, and we’ll take care of the rest — quickly and hassle-free.
PIECE OF SIGN products come with a 3-year warranty.
This warranty covers defects in materials or workmanship under normal use in residential or commercial settings, when used according to the provided care instructions.
It does not cover normal wear and tear, accidents, misuse, or improper handling.
If the defect is due to a manufacturer defect, we will replace the defective product at no cost to you.
If the original product is no longer in production, it will be replaced with the closest available model.
To file a warranty claim under our 3-year warranty, please contact us with your order number and photos of the defective item.