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FAQ
Is shipping really free?
Yes — shipping is always free, worldwide.
We ship every order with FedEx for fast, secure delivery, and because we handle production and shipping in-house, there are no extra fees.
Will I have to pay customs duties?
We use DDP（Delivered Duty Paid） shipping so you’ll never face unexpected customs charges.
All orders ship duty-free with no extra fees in every country.
How long does delivery take?
We typically ship orders within 5 business days. We use FedEx for international shipping, but delivery times vary by country. Here's a general guideline for shipping times from dispatch to arrival:
- North America (US, Canada): 3–4 days
- Europe:
UK, Germany, France, Italy: 4–5 days
Other EU countries: 5–10 days - Australia & New Zealand: 5–9 days
- Asia: 3–6 days
- South America: 6–9 days
- Africa & Middle East: 6–10 days
- Other countries: 7–10 days
Can I return or exchange my order?
Because every sign is custom‑made, we can’t accept change‑of‑mind returns, but we stand behind our craftsmanship. If your sign arrives damaged or with a manufacturing defect, we’ll remake it or issue a full refund—no questions asked.
For more details, please visit our Refund Policy page .
I’m worried the final product might look different from the preview…
As shown in the sample, we use high-resolution, full-color printing to ensure your order matches the preview.
