We do not accept returns, exchanges, or refunds for custom-made items due to customer preference, as each piece is made to order.
However, if your item arrives damaged, defective, incorrect, or incomplete, please contact us within 5 days of delivery and send us photos showing the issue. Once the issue has been verified, we will arrange a repair or free replacement. Refunds are available only in exceptional cases where a replacement cannot be provided.
Please note that additional information or return of the item may be required depending on the circumstances.