View the full guide here.
If your item arrives damaged, incorrect, or incomplete, we’ll make it right — with a full refund or a free replacement.
Just send us a photo of the issue. There’s no need to return the item or pay any additional fees.
Contact us within 30 days of delivery, and we’ll take care of the rest — quickly and hassle-free.
PIECE OF SIGN products come with a 3-year warranty.
This warranty covers defects in materials or workmanship under normal use in residential or commercial settings, when used according to the provided care instructions.
It does not cover normal wear and tear, accidents, misuse, or improper handling.
If the defect is due to a manufacturer defect, we will replace the defective product at no cost to you.
If the original product is no longer in production, it will be replaced with the closest available model.
To file a warranty claim under our 3-year warranty, please contact us with your order number and photos of the defective item.
Q: Can you print on both sides of the sign?
A: Yes, double-sided printing is available for an additional $20 per side. To install, insert the base portion between the two sides and secure them firmly. For detailed installation instructions, please click here.
Q: Is full-surface printing possible?
A: Yes, full-surface printing is available on Metal White. Please provide a file that meets our recommended resolution requirements and select Metal White when placing your order.
Q: The package includes three base plates of different shapes. Are additional plates available for purchase separately?
A: Yes, THE DOOR SIGN offers sizes compatible with this product, allowing you to purchase plates individually. With additional plates, you can freely switch between square, rectangular, and circular signs to suit your needs. (Please note: the square size of THE DOOR SIGN is slightly smaller at 130 × 130 mm.)
Q: Can I get a design mockup?
A: Your order will be printed exactly as shown in the preview above.
We do not provide additional mockups, but our team carefully reviews all design files before printing.
Please note that certain adjustments, such as background removal, may not appear in the on-screen preview but will be correctly applied to the final product.