PIECE OF SIGN products come with a 3-year warranty.
This warranty covers defects in materials or workmanship under normal use in residential or commercial settings, when used according to the provided care instructions.
It does not cover normal wear and tear, accidents, misuse, or improper handling.
If the defect is due to a manufacturer defect, we will replace the defective product at no cost to you.
If the original product is no longer in production, it will be replaced with the closest available model.
To file a warranty claim under our 3-year warranty, please contact us with your order number and photos of the defective item.
Free tracked shipping to most countries via FedEx from Tokyo, Japan.
Estimated delivery times by region are as follows after dispatch.
・United States & Canada: 3–4 business days
・Europe:United Kingdom, Germany, France, Italy: 4–5 business days
・Other European countries: 5–10 business days
・Australia & New Zealand: 6–9 business days
・Asia: 3–6 business days
・South America: 6–9 business days
・Africa & the Middle East: 6–10 business days
・Other regions: 7–10 business days
For orders outside Japan, customs duties and taxes may apply.
Please check this page for details.