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Frequently Asked Questions
Is shipping really free?
Yes, shipping is absolutely free! We're able to offer free shipping thanks to our in-house manufacturing process, which eliminates middlemen and reduces costs. Our commitment to efficient production allows us to pass these savings on to you.
And we deliver our products worldwide. From Tokyo to North America, Asia, Europe, South America, and Africa, we've established a system to reach customers in every corner of the globe. Feel free to place your order with confidence.
Will I have to pay customs duties?
Customs duties and other fees may apply depending on your country and the total purchase amount. These charges are not billed by us but are collected directly from you by the shipping company.
For more information on potential additional charges, please check our dedicated page here.
How long does delivery take?
We typically ship orders within 5 business days. We use FedEx for international shipping, but delivery times vary by country. Here's a general guideline for shipping times from dispatch to arrival:
- North America (US, Canada): 3-4 business days
- Europe:
UK, Germany, France, Italy: 4-5 business days
Other EU countries: 5-10 business days - Australia & New Zealand: 6-9 business days
- Asia: 3-6 business days
- South America: 6-9 business days
- Africa & Middle East: 6-10 business days
- Other countries: 7-10 business days
Can I return or exchange my order?
As our products are custom-made, we generally don't accept returns based on change of mind. However, we do accept returns for obvious product defects or damage caused during shipping. Please visit our refund policy page for more details.
Can I get a design mockup?
We'll print your product exactly as shown in the preview above. While we don't provide additional mockups, rest assured that our team carefully checks all design data before printing. Please note that some options, such as background removal, may not be reflected in the on-screen preview but will be properly applied to the final product.
Do you offer double-sided printing?
We offer both single-sided and double-sided printing options. If you want double-sided printing, please make sure this option is selected above. If you desire double-sided printing but haven't selected it, please go back to the product page and choose the double-sided printing option.
